Claremont School IT Help

Search practical staff guides, common fixes and classroom technology notes.

Need IT to act on something? Technical faults and requests should still go through the Service Desk so they can be tracked and prioritised. Service Desk guide

Common Tasks

76 guides across 13 help areas.

Submitting a Support Ticket How to submit a support ticket Navigate to https://launchpad.classlink.com/ispschools Click on the Service Desk... Student Password Reset Form Form Link - https://forms.gle/muNA8ENNUvmbdwE67 Chromebook won't turn on If a student says their Chromebook will not turn on, this quick reset often wakes the device straight away. Ask... How to Log Into Google Drive Google Drive is automatically installed on all school computers, if for any reason you do not have it please email... Papercut Hive Papercut Hive is the printing system. Jobs can be released from your phone, the Access Code or an Access Card... Changing Toner Toner will be found either already placed by the correct printer, or in the main office. Changing the toner in a... Have you tried switching it off and on again?! This is a running joke, but really, have you tried switching it off and on again? Although not always convenient... No sound and the speaker icon has a red cross through it Scenario: You'll notice that there is no sound, you'll check that your speakers are on (desktop speakers/...

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1 guide Start Here 3 guides Requests & Support 6 guides Classlink 20 guides Google Workspace 5 guides Microsoft Teams 13 guides iSAMS 3 guides Printing 3 guides Office Desk Phones 9 guides Devices & Windows 5 guides School Systems 2 guides Security 2 guides Room Help 4 guides Files & Conversion

Contact IT Support

Use Google Chat for quick questions only. Faults and requests should go through the Service Desk so they can be tracked and prioritised.

Service Desk guide Open Google Chat